Privacy Policy

Welcome to CreditLoop. Your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and share your personal information, as well as your rights to control your data. Please read and understand the full content. By using the App, you agree to the terms of this policy.

I. Information We Collect

We collect the following types of data through user input or automated methods:

a. Information You Provide:

Basic Info: Name, phone number, ID number,;

Work and Income: Employer, monthly income;

Assets and Financial Status: Properties, vehicles, bank statement data, income/expenses;

Uploaded Documents: ID photos, salary slips, proof of income/assets.

b. Information We Collect:

Device Data: Model, OS version, device ID, carrier;

Network Info: IP address, Wi-Fi name, network status;

Camera: We need to use the camera function of your device for face recognition, ID card or other documents to take and upload photos to complete the identity authentication process, ensure that the lending behavior is authentic and effective, and prevent identity theft. The camera is only called when you operate it, and the system will not automatically open or collect images in the background.

Location information: We will use location information after obtaining your authorization to assess application risks, determine service coverage areas, identify potential fraud, etc. For example, we may use location to determine whether you are in a service-supported country/region, or combine credit models to improve assessment accuracy. Your location information is only used for risk control and service optimization, and will never be sold or used for improper tracking.

IDFA (advertising identifier) information: IDFA is used for statistical analysis and advertising effect evaluation to help us optimize product promotion strategies and improve user experience. We will not use IDFA for cross-app tracking or sell the data to third parties. All data will be strictly encrypted and processed in compliance with relevant laws and regulations.

II. How We Use Your Information

We use the data collected for the following purposes:

i. User identity verification and account creation;

ii. Credit scoring and simulation of loan eligibility;

iii. Risk control and fraud detection;

iv. Customer support and service improvement;

v. Legal compliance and regulatory reporting;

vi. Personalized experience and product optimization.

III. Sharing and Disclosure of Your Data

We do not sell or rent your personal data. Your data may only be shared in the following circumstances:

i. With your explicit consent;

ii. With trusted service providers (e.g., cloud hosting, analytics) under strict confidentiality agreements;

iii. As required by law, court orders, or regulatory authorities;

iv. To protect the legitimate rights and interests of CreditLoop or its users.

IV. Data Storage and Security

i. Your data is stored securely in compliance with applicable data protection laws;

ii. We apply encryption, access control, and data minimization measures;

iii. In the event of a data breach, we will notify you and authorities within 72 hours where legally required.

V. Account Deletion

Currently, there is no direct option in the app to delete your account.

To request account deletion, please contact the customer service team to submit an application. We will process your request after verifying your identity and complete the account cancellation.

VI. Your Rights

You have the right to:

i. Access, update, or correct your personal data;

ii. Withdraw consent (note: some services may be affected);

iii. Request account deletion;

iv. Request an explanation of how your data is used.

Requests can be submitted via email.

VII. Minors' Privacy

This app is not intended for users under the age of 18. If we learn that we have collected data from a minor without proper consent, we will delete it immediately.

VIII. Changes to This Policy

We may update this Privacy Policy from time to time. Major changes will be communicated through the app and will require your agreement before continuing to use the service.

IX. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact the customer service team.